thinktaplearn.com

Building Better Creatives

Accounts & Billing

You can access your ThinkTAP Learn account from multiple devices with your username and password. In this section, you’ll find information about retrieving your login information, changing your password, and more.

Changing Your User Name or Password

You can change your username and password through the Manage Membership section.

If you wish to change your username or password:

  1. Log in to your ThinkTAP Learn account.
  2. Click the user avatar in the upper right corner and choose Manage Membership.
  3. Scroll to the bottom of the page and Click change your username, email or password.
  4. Update the desired settings.
  5. Click the Save Changes button to confirm changes.
    Please note after changing your password, you must log back in.

Reset a Forgotten Password

If you forget your password, you can request a reset link by entering your username or password.

  1. Click the Sign In button.
  2. Click the Lost your password? link to request a password reset.

Signing in on Multiple Devices

You can sign in to ThinkTAP Learn from as many internet-connected devices as you’d like. Log in by navigating to ThinkTAPLearn.com and clicking Sign In.

Note: You can only be logged in to one device at a time. Please do not share your username and password with other users.

What is My Profile?

When logged into the course catalog you can access the My Profile section.

  1. Log in to your ThinkTAP Learn account.
  2. Click the user avatar in the upper right corner and choose My Profile.

You can now:

  • Choose a user avatar
  • See all of the classes you’ve started
  • Track your progress for each course
  • Access certificates for course completions

Credit Card Security

We process all payments using Stripe – a secure service used by leading technology companies worldwide. When making a payment transaction at ThinkTAPLearn.com, we use the latest Secure Sockets Layer (SSL) technology to encrypt all credit card numbers.

We protect against hackers and other unauthorized access.  Stripe provides multiple protections including firewalls and other security measures. Any credit card or personal information you give us is kept in a secure database server at all times.

Updating Your Credit Card

We require you to keep a credit card on file with your account.  We will bill your credit card monthly or annually depending on the membership plan you have chosen. You can update your credit card through the Manage Membership section.

If you wish to modify your credit card information:

  1. Log in to your ThinkTAP Learn account.
  2. Click the user avatar in the upper right corner and choose Manage Membership.
  3. Scroll to the bottom of the page and Click to update your credit card.
  4. Update the desired settings.
  5. Click the Update Card button to confirm changes.

If your credit card expires, we will attempt to notify you via email to prevent any service interruptions. You will need to update your credit card before you can access any classes.

Viewing and Printing Payment Receipts

Your billing history is available for review when you’re logged into your ThinkTAPLearn account.

If you wish to view payment information or print a receipt:

  1. Log in to your ThinkTAP Learn account.
  2. Click the user avatar in the upper right corner and choose Manage Membership.
  3. Click View Receipt. A new window opens.
  4. To print the receipt, scroll to the bottom of the page and choose Print.

Charges on Credit Card Statements

The charge on your credit card statement will be “THINKTAPLEARN.”

Canceling my Subscription

We’re very sorry that you’re thinking about canceling. You can choose to cancel your membership at any time. You’ll retain access to class content until the end of your current billing cycle.

If you wish to still cancel your account:

  1. Log in to your ThinkTAP Learn account.
  2. Click the user avatar in the upper right corner and choose Manage Membership.
  3. Click Cancel your subscription. 
  4. A new dialog opens and asks you to confirm your membership cancelation. Click OK to confirm the closing of your account,
    You will also receive an email from us confirming that your account is scheduled to close.

 

 

Note: You can continue to access through the end of your original billing cycle.  But your account will not be billed again, nor will your account be renewed.  You can Sig In again in the future and reactivate your account and make a payment then.

Do You Accept PayPal?

We currently do not accept PayPal as it limits the ability of our members to manage their payment details directly on our website. We use Stripe as our payment processor, which gives our members secure control over their credit card and debit card details, directly from our website.  But none of your financial information is stored on our servers.